For 56% of consumers, poor customer contact is a reason to leave an organisation. At the same time, organisations derive little or no value from crucial customer conversations. Customer conversations (calls, e-mail, chat, reviews) are fragmented within organisations. The data from these conversations is unstructured, which means that it takes a lot of effort, time and manual work to get insights and actions out of them.
Our conversational intelligence software Tailo ensures optimal customer relationships by easily and quickly extracting insights and actions from every conversation.
Gain direct insight into what is happening in the contact centre. For example, see what intentions customers have, how these differ per channel and whether this is shifting over time.
Automatic quality control on customer calls ensures better customer contact.
Natural language understanding
Each customer call is automatically tagged, such as ‘sentiment’, ‘priority’ and ‘subject’. In addition, each conversation is provided with a summary and the customer’s intentions and important characteristics are noted for each sentence.
Easily choose which data you want to extract from your conversations and add it to your own customer view or DMP via direct link or the daily feed.
Improve customer support
Automate part of your customer support with smart and automatic responses. Easily integrate customer support with the large CRM systems.
With SuperSearch you’ll find exactly what you’re looking for. Search conversations by, for example, priority, subject or sentiment.
Know your client like never before
Improve processes and data quality through direct insight into (among other things) customer sentiment, intentions and the underlying questions of each conversation.
Increase conversion and retention
Increase retention & cross-sell by receiving insights and triggers for each customer about, for example, price sensitivity, sentiment and churn risks.
Read more about Tailo here.