Engage your customers

Individual and personal, use instead of possession,
improved customer experience

Servitization

Publishers’ customers want an increasingly personal approach. Access to and use of products and services are becoming more important than owning them. Responding to this also leads to a stronger customer experience. Customers expect to have the information they are looking for at their disposal within a short period of time. This information can be delivered or made available in self-service portals.

Servitization (service as a revenue model) gives publishers the opportunity to innovate their business models and propositions in order to be more elastic in changing times and to meet the ecological needs of post-materialism.

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Our services help you to respond to your challenges with the help of trends and developments.

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1101 GH Amsterdam
e: info@broadhorizon.nl
t: 088 008 3500

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