Dynamics 365 Commerce

Dynamics 365 Commerce (formerly Dynamics 365 Retail) brings together all your sales channels and offers your customers or partners the option to decide when, how, and where they want to buy. Offer exceptional experiences through both traditional and emerging channels. Connect digital, in-store, and back office operations on a truly integrated commerce platform.

Broad Horizon has many years of experience in implementing Dynamics 365 solutions and actively contributes to the success of your organization.

Business Applications - Microsoft dynamics 365
Central insight

Centrally manage sales campaigns across all store channels

D365 Commerce 0 e-commerce omgevingen
Design of online stores

Set up attractive e-commerce environments

Eenduidige catalogus - Dynamics 365 Commerce
Clear catalogue

Keep track of categories, prices, and stock

Creëer loyalty programma’s met Dynamics 365 Commerce

Create loyalty programs and cultivate customer loyalty

Analyse en AI - Dynamics 365 Commerce
Analysis and AI

Make informed, data-driven decisions

What is Dynamics 365 Commerce?

Buying habits change. The interaction between online and offline sales channels is therefore becoming increasingly important. Dynamics 365 Commerce helps organizations to offer unified shopping experiences across all channels by connecting digital, in-store, sales, and back office operations on integrated commerce platforms.

Dynamics 365 Commerce offers options for smart merchandise management that allow you to centrally track all information regarding products and inventory. This gives you a holistic view of content, assets, campaigns, inventory, and prices and allows you to centrally manage all sales campaigns in physical and digital channels.

Customer profiles are also tracked in Dynamics 365 Commerce. Develop lasting relationships through AI-driven recommendations, insights, purchase templates, and loyalty programmes.


Uniform customer experiences

Offer exceptional and consistent experiences across both traditional and emerging channels or across different business models, scenarios, and identities. Connect digital, in-store, and back-office operations as well as centrally manage sales campaigns across all channels, with accurate, real-time insight into omnichannel sales and cost data.

Create digital shops

Quickly create websites and e-commerce platforms with an easy-to-use visual design feature that lets you easily create and design content. Use intelligent, context-sensitive search, and show AI-based recommendations.

Management of merchandise

Centrally manage information, categories, assortments, and prices of products. Make informed, cost-effective inventory decisions with advanced analytics and AI.

Create loyal customers

Maintain customer profiles and develop sustainable customer relationships through AI-driven recommendations, insights, purchase templates, and loyalty programs. Personalize customer interactions across all channels so you can exceed customer expectations with customized product selections and relevant offers.

The power of Dynamics 365

Strengthen the tool with other Dynamics 365 applications such as Customer Insights to gain deeper insight into your customers, or Dynamics 365 Customer Service to better handle customer questions and complaints. Use Dynamics 365 Marketing to connect personalized multi-channel campaigns to your Commerce environment.

Power Platform

he Power Platform consists of a series of no-code and low-code solutions that facilitate the building of applications and the automation of processes – without the need for any programming. The Power Platform can be linked to Dynamics 365, as well as to other applications, using standard connectors. So connecting your own or legacy apps to your Dynamics environment is a relatively simple process. The upside of this is that you can keep the Dynamics solution as standard as possible, which helps to reduce complexity and minimize costs associated with software updates.

Why Broad Horizon?

When it comes to the implementation of Dynamics 365 Commerce, you want an IT partner who is not only familiar with the world of Microsoft, but who also understands what you want to achieve as a (e)Commerce department. A partner who understands that technology is a means, not an end.

Broad Horizon brings together specialist knowledge from various subsidiary organizations, including companies specialized in data, AI, and customer experience. So, we are no strangers to the marketing industry. Here at Broad Horizon, we have a broad view of IT and we help our customers to keep innovating and improving.

Broad Horizon has many years of experience in implementing all Dynamics 365 solutions, including Dynamics 365 Commerce. We are also experts in supportive Microsoft tools such as the Power Platform, Microsoft workplaces, and Azure. We also have a close relationship with Microsoft and are at the forefront of new developments.

We are also on-hand to help after implementation. Thanks to our high-quality support, we ensure that Dynamics 365 Commerce always delivers optimal support for your activities.

Dynamics 365 Finance

The power of Dynamics 365

Dynamics 365 Customer Service is part of the Dynamics 365 platform. Broad Horizon is more than happy to advise you on which Dynamics 365 applications are best suited to your situation. Discover all the possibilities that Dynamics 365 has to offer here.

Get in touch

Tired of lagging behind the rest of the market? Want to get ahead of your competition? Then it’s time to partner with us. We can help you get where you want to be.

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Call 088 008 3500 or let us contact you when it suits you.

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Describe your situation and receive tailor-made advice immediately.

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