A single, clear view of the situation
Control of your business processes
Generate ongoing insights from data
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What is Dynamics 365?
Dynamics 365 comprises a set of intelligent solutions for Sales, Customer Service, Field Service, Marketing, HR, Commerce, Supply Chain and Finance. Combining CRM and ERP functionalities and connecting all business units to just one data source creates a single, clear view of the situation. And thanks to this central insight, you have a better grip on both internal and external processes.
The various AI and analytics applications within Dynamics 365 generate smart insights and predictions, which organizations can then use to be proactive. Dynamics applications also facilitate the automation of manual tasks.
Dynamics applications work seamlessly with other Microsoft solutions, such as the Power Platform, Azure, and Microsoft Office. There is also a rich ecosystem of industry and function-specific add-ons. Which means that the standard solution generally fits the bill – without the need for costly customization.
Dynamics 365 applications
Microsoft has previous offered its Dynamics solutions under quite a few different names. Unified Operations (UO), Finance & Operations (F&O), and Customer Engagement (CE) are all terms that are no longer used today. The various solutions have been extracted from a comprehensive CRM or ERP package, and are now offered separately. So customers only pay for the modules they actually use.
Dynamics 365 Business Central
D365 Business Central (formerly NAV) offers small to medium-sized businesses an intelligent platform with various ERP functions. Business Central is feature-rich and enables you to optimize business processes, including finance, production, sales, shipping, project management, and services.
Dynamics 365 Sales
D365 Sales is the ultimate tool for salespeople. Manage accounts and contacts, convert leads to orders, create sales materials, and produce marketing lists and campaigns. Make faster, better-informed decisions with real-time sales insights and expandable, scalable sales solutions.
Dynamics 365 Marketing
D365 Marketing is a marketing automation tool that helps organizations gain maximum control of their marketing efforts. It enables the marketing department to build and automate omnichannel campaigns based on interactive customer journeys.
Dynamics 365 Customer Service
Deliver excellence in customer service with D365 Customer Service. Automate self-service with portals and virtual agents, leverage AI-driven productivity tools, optimize your service with practical insights, and always provide employees with the right information.
Dynamics 365 Field Service
D365 Field Service enables you to deliver an optimal on-site service to customers. The application combines workflow automation, planning algorithms, and mobility to ensure your mobile employees are fully equipped to support customers on site.
Dynamics 365 Human Resources
D365 Human Resources (formerly Dynamics 365 Talent) is the tool for areas such as personnel administration, performance appraisal, and training. Dynamics 365 Human Resources streamlines many administrative tasks and automates a range of personnel-related processes.
Dynamics 365 Commerce
D365 Commerce (formerly Dynamics 365 Retail) provides a comprehensive omnichannel solution that unites back office, in-store, call centre, and digital experiences. Provide customers with a consistent and optimal shopping experience across all online and offline channels.
Dynamics 365 Supply Chain Management
D365 Supply Chain Management helps organizations to analyse and streamline their entire value chain. Use smart IoT and AI applications for planning, production, inventory, warehouse, and transport management.
Dynamics 365 Finance
D365 Finance helps you automate and modernize your finance operations. Monitor performance in real time, predict future results, automate financial processes, lower operating costs, and reduce financial complexity and risk.
Discover 365 Customer Insights
D365 Customer Insights is a customer data platform that allows you to create a 360-degree customer view. Customer Insights brings together customer data from various internal and external sources to generate one complete and unique view of your customers.
he Power Platform consists of a series of no-code and low-code solutions that facilitate the building of applications and the automation of processes – without the need for any programming. The Power Platform can be linked to Dynamics 365, as well as to other applications, using standard connectors. So connecting your own or legacy apps to your Dynamics environment is a relatively simple process. The upside of this is that you can keep the Dynamics solution as standard as possible, which helps to reduce complexity and minimize costs associated with software updates.
Why Broad Horizon?
Broad Horizon has many years of experience in implementing all Dynamics ERP and CRM solutions. We also have in-depth knowledge of supportive Microsoft tools such as the Power Platform, Microsoft workplaces and Azure. As a Microsoft Gold partner, we have a close relationship with Microsoft and are at the forefront of new developments.
Broad Horizon combines specialist knowledge in the fields of business applications, the workplaces and data science. We look beyond a single area of expertise, and offer our customers a holistic vision on IT. This means we can help your business to keep innovating, so that you are always one step ahead of the competition. We are also on-hand to help after implementation. Thanks to our high-quality support, which is geared towards making your life easier, helping you improve, and securing your business processes, you can always count on getting the best out of Dynamics 365.
Broad Horizon supports customers in all segments, but we are particularly experienced in Dynamics 365 Business Central implementations in the Medical, Trade & Production, Publishing, and Retail segments. Within these markets, we offer a set of our own and external industry-specific add-ons.
In the healthcare sector, we primarily serve suppliers in and around healthcare. The market is dominated by small margins due to health insurance contracts and a focus on efficiency and economies of scale.
Many manufacturing and trading companies are focused on optimizing stock availability, defining their assortment, monitoring margins and improving the predictability of the logistics process.
The publishing industry has been struggling with digitization for years. The transition from print to digital is well and truly underway. The market is constantly shifting towards a more personalized customer experience.
Retailers and fashion companies are no longer distinguishing themselves solely through their products and prices, but by shifting towards value creation and customer experience.
Education is a tool for tapping into people’s potential. It helps us to discover our passions and our interests and to have confidence in ourselves.
The financial sector revolves around trust, personalization, and customer experience. The industry is evolving rapidly, influenced by the digitalization of the sector and the transition to a sustainable society.
Success with Digital Selling
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